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The Operations Manager leads, guides, and directs the daily operational and client performance of a group of Team Supervisors who have responsibility for a group of customer contact center employees, who are responsible for meeting and exceeding client expectations. The ideal Operations Manager will find excitement in leading and developing Team Supervisors and Customer contact center employees. The Operations Manager also promotes a positive work environment designed to enhance employee engagement, satisfaction and retention. Last but not least, the Operations Manager will coach employees to succeed in all areas of compliance with business policies and practices to ensure legal compliance.
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This system is used by restaurants to take orders, process payments, and manage the business. Also, it combines many of the systems needed to run a restaurant — including a point-of-sale system, payment processing, and online ordering — into a single platform. While many competitors offer similar combined services, the platform stands out for making software and hardware exclusively for restaurants.
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This is Work On Site in IBEX Nicaragua (Invercasa).
As a Dispatcher, you are the nerve center of our operation.
Your mission is simple:
Get the right technician to the right customer at the right time—every single day.
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Resumen de la Posición
- Responsable de brindar un servicio al cliente excepcional.
- Personas entusiastas, extrovertidas y motivadas, con el espíritu emprendedor necesario.
- Garantizar la satisfacción y lealtad del cliente asistiendo y resolviendo una amplia variedad de solicitudes, consultas y quejas.
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Overview:
Our Sales agents provide world class customer service support over the phone, to prospective customers in an effort to convert each contact into sales.
Job Type: Full-time
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Our Mission at ibex is Your Success!
ibex is recruiting customer service representatives.
About ibex:
ibex works undercover for some of the best companies in the world, delivering superior support to their customers -- it is our mission. We focus on providing the environment, selection process, benefits, and training to ensure that we have agents of the highest caliber. We know a quality agent makes the...
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Our Mission at ibex is Your Success!
ibex is recruiting customer service representatives.
About ibex:
ibex works undercover for some of the best companies in the world, delivering superior support to their customers -- it is our mission. We focus on providing the environment, selection process, benefits, and training to ensure that we have agents of the highest caliber. We know a quality agent makes the difference for customers and how a great customer experience influences how they feel about the brand they...
-
Our Mission at ibex is Your Success!
ibex is recruiting customer service representatives.
About ibex:
ibex works undercover for some of the best companies in the world, delivering superior support to their customers -- it is our mission. We focus on providing the environment, selection process, benefits, and training to ensure that we have agents of the highest caliber. We know a quality agent makes the difference for customers and how a great customer experience influences how they feel about the brand they...
-
Our Mission at ibex is Your Success!
ibex is recruiting customer service representatives.
About ibex:
ibex works undercover for some of the best companies in the world, delivering superior support to their customers -- it is our mission. We focus on providing the environment, selection process, benefits, and training to ensure that we have agents of the highest caliber. We know a quality agent makes the difference for customers and how a great customer experience influences how they feel about the brand they...