This position falls under what we call staff augmentation, which is a vertical that supports specific and strategic roles for existing or potential clients across IBEX Global. Although the position is intended to be onsite, it will not provide direct support to IBEX Nicaragua, but rather to any client within the organization that requires this role.

The Internal Operations Coordinator position is a fast-paced and self-motivated role responsible for overseeing the operations of crews and projects to ensure adherence to Ferguson Roofing standards and manufacturer specifications. This position requires a high level of organization, communication, and problem-solving skills to support residential production and service operations.

• The Internal Operations Coordinator position is fast-paced and self-motivating position and includes, but is not limited to, the following responsibilities:
• Work with the managers and team members for production and service to ensure clear communication is made in a timely manner with all customers, Ferguson team members, and Ferguson sub-contractors daily.
• Evaluate, assign, and dispatch service and production work orders to the proper team member or crew.
• Maintain a "whatever it takes" mindset (ownership value) and be willing to assist all team members in whatever capacity is necessary to help them to achieve their goals.
• Calculate, itemize, and conduct crew pay for our sub-contractors.
• Communication and coordination with customers for upcoming projects.
• Participate in department and company meetings and training as required.
• Communicate with customers via email, and text in a professional manner to relay relevant job information and schedule updates/changes.
• Resolve customer concerns as assigned by management.
• Close out job folders within 1-day of receiving the completed folder and send to AR for the customer billing process to begin.
• Work proactively to solve problems with and without direction from the department manager. Other duties as assigned by the Operations Manager- Residential Production
• Responsibilities may vary based upon the needs of the business.

• Minimum of 3 years of experience in operations, preferably in the residential service industry.
• Excellent communication and interpersonal skills, with the ability to build and maintain relationships with internal teams, installation crews, and vendors.
• Hands-on approach with a proactive mindset and willingness to assist team members as needed to ensure success.
• Strong problem-solving skills with the ability to effectively resolve customer concerns and conflicts requiring management involvement.
• Ability to work flexible hours, including evenings and some Saturdays, based on seasonal business need