The Human Resources specialist contributes to the accomplishment of Human Resources practices and objectives that provide an employee-oriented, high performance culture that emphasizes quality, productivity and standards, goal attainment, and the development of a superior workforce. This position will provide administrative support to the HR department. The HR Administrator will assist the entire team in the efficient operation of the HR Office and all other projects as assigned. As with all human resources matters and functions, this position maintains appropriate levels of confidentiality and ensures functions are completed accurately and in a timely manner. 

• Support onsite personnel in Operations, Training, Recruitment, Quality Assurance, and IT. 

• Ensure adherence to all IBEX policies and procedures as well as ensure that safety procedures are followed to safeguard the well-being of the entire workforce. 

• Maintain HRIS data and ensure all files are complete and organized. 

• Assist the HRM with external requests, Unemployment and other governmental agencies. 

• Work closely with the Corporate Benefits team to facilitate and assist with benefit administration at each location including the processing of new hire and life event benefit enrollment. 

• Assist with NEO preparation and facilitation. 

• Answer and assist in basic payroll inquiries, escalating and investigating as necessary. 

• Maintain employee personnel files. 

• Participate in weekly, monthly and quarterly meetings to ensure compliance in all areas of HR Management 

• Ability to support the Mission and Core Values of IBEX and act as a role model for these values to all employees with The Company. 

• Demonstrated knowledge of Human Resource subject matter. 

• Excellent communication, written and interpersonal skills. 

• Acute attention to detail, problem solving and multi-tasking skills. 

• Flexibility and adaptability to thrive in an ever changing environment and able to prioritize daily tasks to meet specified deadlines. 

• Strong technical aptitude and expertise (Excel, Word, PowerPoint, HRIS systems). 

• Must possess the ability to work effectively with minimal supervision and report in on all tasks as assigned. 

• Must be willing to travel from one site to another (when necessary) 

EDUCATION/EXPERIENCE: 

• Bachelor’s Degree in Human Resources, Psychology, Business or other related field 

• 2 years of proven experience in Human Resources. 

• Professional experience in a call center environment a plus.