The Operations Manager directs the daily operational and client performance of a group of Team Supervisors who have responsibility for group of customer contact center employees who are responsible for meeting and exceeding client expectations. Leads, develops and supports supervisors and employees. Promotes a positive work environment designed to enhance employee engagement, satisfaction and retention. Coaches employees to success ensuring compliance with business policies and practices and ensures legal compliance. Engages in positive relationships with clients to understand and support client goals.
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