IBEX Global

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iSpeak - Language Program Student

Location NI-Managua
ID 2024-17771
Job Family
Operations
Employment Status
Regular

Overview

Our Mission at ibex is Your Success!

 

ibex is recruiting customer service representatives.

 

About ibex:

 

ibex works undercover for some of the best companies in the world, delivering superior support to their customers -- it is our mission. We focus on providing the environment, selection process, benefits, and training to ensure that we have agents of the highest caliber. We know a quality agent makes the difference for customers and how a great customer experience influences how they feel about the brand they have chosen.

Headquartered in Washington, D.C., ibex has delivery locations across 26 sites in seven countries and maintains a network of over 15,000 employees.

 

iSpeak is the opportunity to join a program that suggests a connection or link between non-native speakers and the English language, helping learners to become confident in using the language and ready to start your job at IBEX!. This program offers a high level Eglish program under no cost to the qualified applicants that look to join ibex but lack the English level required. 

Responsibilities

  • Commitment to adhere to the schedule and duration of iSpeak.
  • Actively participate in every class with enthuasiasm and attention toimprove their language ability.
  • Shows interest in the learning process.
  • Complies and delivers every class activity requested with dedication and quality.
  • Demonstrates responsability and punctuality everyday.
  • Undergoes the evaluations and validations as requested by the English Coaches.
  • Maintains a positive and professional demeanor and portrays the company in a positive light.

Qualifications

Language/Communication Skills

  • Ability to fluently speak and write English.

Technical Skills

  • Ability to type 25 words per minute with 90% accuracy.
  • Ability to effectively navigate the internet, email and instant messaging.
  • Basic computer proficiency.

Customer Focus

  • Demonstrates a strong customer Orientation.
  • Takes ownership to follow up with customers to ensure their needs and expectations are satisfied and promises are kept.

Customer Interaction Skills

  • Friendly and upbeat style.
  • Displays helpfulness.
  • Ability to empathize with customers.
  • Ability to set expectations and deliver information in a positive and articulate way.
  • Ability to handle irate customers effectively.

 

Problem-Solving Skills

  • Investigates and take action to meet customer’s needs.
  • Ability to use emotional intelligence to resolve customer’s issues.
  • Solves routine problems effectively, gathering the information necessary from the customer.
  • Applies systematic approach to solving problems.
  • Ability to demonstrate critical thinking skills.

Interpersonal Skills

  • Professional and positive interactions with others and is able to establish rapport quickly.
  • Treats others with courtesy and respect.
  • Able to adjust his/her behavior and communication to accommodate working styles and perspectives of diverse individuals.
  • Ability to work with little or no supervision and operate within a team environment.
  • Demonstration of resolution skills and capabilities within scope of job duties

Schedule Flexibility

  • Ability to adapt to changes. (Working on different teams, line of businesses and on site)
  • Must be able to work on any shift which may change from time to time (morning , afternoon or graveyard)
  • Must be able to work full-time

 

We offer:

  • A high quality English program powered by Pearson and delivered by qualified teachers.
  • Classes Monday to Friday
  • Duration: 6 weeks
  • Transportation (subjected to location)
  • Meal allowance

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